I’m sure people have said this already but I currently work for Geek Squad and our biggest rule with handling client’s devices is making sure it is as clear as possible that there is always a chance for data loss and in your situation of having the computer restored and windows reinstalled that is something we state to the client would result in 100% chance of data loss. Once you check it in and signed that you declined data backup if a restore is needed, if the system crashes in the middle of diags or even while updating that's technically too late. Or let us back it up for you for free to an external source you bring in or buy. Beat practice, to an external source and to the cloud to avoid these kinds of 6hings. It's not new, if you care about your stuff, if data is important you should back up constantly. I can't just tell the PC oh, you're failing, give me 1-7hrs to back you up before you crash please. If we're running diags and the computer crashes and you declined data backup only if needed then that's too late. It's free with total tech so I don't understand why time and time again CX decline to back it up or my favorite, they request back up only if needed. My guys know that any check in we stress either backing up yourself at home or having us do it. That's why we always recommend backing up before taking a PC in. and i’m probably gonna delete this post soon… but thank u i still need to find my microsoft password lmaoĪnother edit: to the people that are saying that i should’ve created a backup for my drawings, im not really good with that stuff so idk how to do that. is there anything that i can do?Įdit: thank u for all the helpful comments!! i’ll try everything once i get the chance. is it really all gone? can i really never get it back? because i’m literally freaking out. i’m an artist and i have a folder of all of my drawings that i’ve spent hours upon hours on. when my mom told me they wiped everything she said she felt horrible when that isn’t any of their fault. apparently my mom was supposed to ask them but she knows nothing about computers. the person that worked on my computer never called her before to ask if i wanted to back up everything on my computer. it had something to do with the hard drive but what they ended up doing was completely wiping my computer. so basically after 5 days they called my mom and she just now went to get it. it was really slow and stuff so that’s why it got taken down. My mom took my computer down to best buy and she went to geek squad to get it repaired.
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